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About the role

The Customer Services Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing training support and advice to the customer.

CSRs must have good listening skills, and the ability to think quickly, to identify any issues and provide a resolution to the customer’s problem within a practicable timeframe.

As as a Customer Services Representative, you are responsible for the following roles:

  • Understand fully and confidently answer queries around all products and services in a thorough and professional manner, including problem identification and resolution.
  • Provide a high level of customer service when dealing with internal and external customers.
  • Deal with first level complaints and escalate within the company in accordance with procedures.
  • Maintain a thorough understanding of Equifax’s products and services.
  • Comply with the provisions of the Privacy Act 1993 and the Credit Reporting Privacy Code.
  • Fully understand and follow company policies and procedures at all times.


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