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About the role
The Senior Technical Business Analyst identifies, defines and develops solutions to business problems, resolves technical queries and assists in the production support.
The key responsibilities include meeting with key stakeholders to gather and analyse end customer requirements, analysing workflow to create process maps, use cases and isolate areas of potential improvement, developing functional documentation, user stories as required and solution design artefacts, coordinating user acceptance testing (UAT), preparing material and providing training to assist end-users during/following implementation.
The production support responsibility includes ongoing business support, improvement of production issues and potential enhancements. This includes functional or user acceptance testing of the products and services. The Senior Technical Business Analyst is required to work on projects in the SAFe framework.