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About the role

The Application Support Analyst identifies, defines and develops solutions to business problems, resolves technical queries and assists in the onboarding of new clients. The key responsibilities are customer on-boarding and 2nd level support for a variety of software applications in Equifax. The Technical Analyst will work collaboratively within the framework of a dedicated operations team which includes developers, testers and BA’s. The role will also have interactions with business stakeholders. The Technical Analyst may be required to work on project tasks from time to time and will need to interact with the active project team.

Reporting into the Software Development Team Leader as part of the Operations Team, the Technical Analyst will be in a position to assist the needs of the business and project team’s deliverables.

As an Application Support Analyst, you are responsible for the following roles:

  • Respond to technical issues from external clients and internal teams in a timely manner while maintaining a high level of customer satisfaction
  • Responsible for the completion of technical tasks
  • Responsible for managing, at 2nd Level, incidents and support queries
  • Responsible for creating and maintaining Business related queries including,
  • but not restricted to, running queries on Databases, Splunk and ServiceNow
  • Responsibility for the development of technical documentation in line with the tasks they perform
  • Update relevant technical documentation and reports on application changes and requests
  • Responsibility for project documentation and testing documents where applicable.
  • Liaise with developers and analysts to document existing data and application systems.
  • Maintain a high standard of quality assurance on all tasks, both with regards to accuracy and timelines.
  • Responsibility to ensure that data and information are consistent and accurate.


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