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About the role
The Application Support Analyst identifies, defines and develops solutions to business problems, resolves technical queries and assists in the onboarding of new clients. The key responsibilities are customer on-boarding and 2nd level support for a variety of software applications in Equifax. The Technical Analyst will work collaboratively within the framework of a dedicated operations team which includes developers, testers and BA’s. The role will also have interactions with business stakeholders. The Technical Analyst may be required to work on project tasks from time to time and will need to interact with the active project team.
Reporting into the Software Development Team Leader as part of the Operations Team, the Technical Analyst will be in a position to assist the needs of the business and project team’s deliverables.
As an Application Support Analyst, you are responsible for the following roles: