You are signing up for Customer Relations Representative

About the role

To assist in the growth and development of Fit2Work through outstanding customer service, support and high-quality administration.

As as a Customer Relations Representative, you are responsible for the following roles:

  • Respond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer service
  • Handle complaints in a highly professional manner
  • Execute the fulfillment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
  • Ensure the quality of products and services delivered to clients and consumers by following processes and attention to detail
  • Proactively liaise with management to ensure Operations is adequately resourced to meet the client’s expectations
  • Support internal teams with client issues, escalations, outages, etc as needed
  • Undertake either Service Desk or Fulfilment activities as directed from time to time by Team Leader / Operations Manager.
  • Contribute towards the management of process documentation for Operations
  • Identify and recommend opportunities to streamline processes and improve efficiencies in service delivery
  • Collaborate with Product, Sales, Account Management and IT to improve processes and ultimately customer experience
  • Raise risks and issues to management so support can be obtained
  • Support all internal stakeholders with project activities, additional tasks as needed
  • Support training requirements for team members within Operations
  • Develop a detailed understanding of the full product and service offering available through Equifax.
  • Provide an update to management to improve Equifax’s product and service offering or drive additional value out of Equifax and client data as opportunities arise.

MY INFORMATION

© 2019 Equifax, Inc. All rights reserved.

Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.



.