You are signing up for Customer Relations Representative

About the role

To assist in the growth and development of Fit2Work through outstanding customer service, support and high-quality administration.

As as a Customer Relations Representative, you are responsible for the following roles:

  • Respond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer service
  • Handle complaints in a highly professional manner
  • Execute the fulfillment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
  • Ensure the quality of products and services delivered to clients and consumers by following processes and attention to detail
  • Proactively liaise with management to ensure Operations is adequately resourced to meet the client’s expectations
  • Support internal teams with client issues, escalations, outages, etc as needed
  • Undertake either Service Desk or Fulfilment activities as directed from time to time by Team Leader / Operations Manager.
  • Contribute towards the management of process documentation for Operations
  • Identify and recommend opportunities to streamline processes and improve efficiencies in service delivery
  • Collaborate with Product, Sales, Account Management and IT to improve processes and ultimately customer experience
  • Raise risks and issues to management so support can be obtained
  • Support all internal stakeholders with project activities, additional tasks as needed
  • Support training requirements for team members within Operations
  • Develop a detailed understanding of the full product and service offering available through Equifax.
  • Provide an update to management to improve Equifax’s product and service offering or drive additional value out of Equifax and client data as opportunities arise.


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Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.