You are signing up for Corrections Specialist

About the role

As a Corrections Specialist, you will be responsible for managing correction requests relating to consumer and commercial credit information and public record information. The Corrections Specialist will also be responsible for a variety of tasks that are managed within Customer Resolutions.

You are expected to investigate and respond to correction requests received in relation to the data that is held by Equifax.

  • Investigate, review and respond to correction requests of all natures within legislated SLA’s and in line with internal procedures.
  • Identify any mattes with compliance concerns and escalate internally.
  • Manage relationships with external stakeholders (credit providers).
  • Identify any potential system issues and flags with the head of the business unit for review and decision.
  • Record, investigate and respond to correction requests received from external parties within set time frames and regulatory SLA, ensuring all issues raised are addressed.
  • Ensure compliance with all relevant legislation.
  • Assess if correction request needs to be referred to team leader or Compliance and do so within the appropriate time frames.
  • Meet daily, weekly and monthly KPI’s and quality standards for actioning all tasks.
  • Liaise with subscribers, third parties, ITSA, ASIC and Courts to thoroughly investigate corrections and ensure they are actioned appropriately.
  • Review information supplied by third parties and available internally to ensure the data held by Equifax is accurate, up to date, complete, relevant and not misleading.


© 2019 Equifax, Inc. All rights reserved.

Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.