Client Onboarding Manager

Location: Sydney, New South Wales AU


This position is no longer open.

Job Number: 385

External Description:

Equifax delivers leading-edge technologies and solutions that powers the financial future of individuals and organisations around the world and we are looking for individuals who can help us disrupt the marketplace. In turn, we offer a great work/life balance where you’ll feel supported and valued. You’ll be rewarded with a competitive salary and the satisfaction of working with Equifax – helping our customers make more informed decisions.

As a Client Onboarding Manager, you will partner with the wider Equifax business to redesign the end to end onboarding experiences for both internal and external uses of the onboarding processes. You will consolidate onboarding activities across Equifax Australian and New Zealand brands and segments so that we can realise scale and operating efficiencies.

Responsibilities will also include:

  • Supporting sales in achieving sales and revenue targets by participating in opportunity evaluation, proposal and pricing
  • Leading from the front and creating a high performing team culture
  • Identifying priorities, time management, ensuring efficient delivery and project management
  • Assess/evaluate client requirements, define scope and participate in creating service solutions
  • Risk management across all client onboarding processes, policies and procedures
  • Setting up of a change management board to manage onboarding change across the business
  • Collaborating with legal and compliance
  • Building a quality framework for onboarding that ensures quality inputs, outputs and results

So, what will impress us?

  • Solid background in change management, process design and implementation
  • Experience working within the banking / financial services industry
  • Excellent communication skills, both verbal and written
  • Proven leadership capability in team management and strategic planning
  • Strong understanding of credit risk management
  • Self-driven, confident, motivated and a strong business acumen
  • Lean six sigma certification would be highly regarded

What's in it for you?

This is a great chance for you to join a fun, high-energy, adaptable and professional team who love what we do.  We also provide you with:

  • Work/life balance & flexibility, employees consistently rate this category as ‘five stars’
  • Curated learning opportunities available through Equifax's online training portal. We will also fully support further educational opportunities on a case by case basis
  • Income Protection Insurance - benefit payment for up to 75% of salary up to two years
  • Structured onboarding/induction training for new employees
  • You are eligible for a day off for your birthday, paid ‘floating holiday’ and a paid volunteer day
  • Final Friday of every month we facilitate a company wide gathering/celebration (drinks/canapes)
  • Stunning offices in central locations
  • BUPA Corporate Healthcare Plan
  • Multiple local and international career opportunities given our 10,000+ employees in 24 countries
  • A number of recognition programs
  • Referral reward - successfully refer a new employee and receive monetary compensation
  • Employee Assistance Program – free counselling services
  • Novated lease options available

Why you might love working at Equifax  -

Equifax in the community -


You must have full working rights in Australia to apply for this job.

Job Number: J00096196-A

Community / Marketing Title: Client Onboarding Manager

Location_formattedLocationLong: Sydney, New South Wales AU

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