Location: Sydney, New South Wales AU
Job Number: 428
Who is Equifax?
Equifax is a leading global data, analytics and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we have also challenged ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Customer Resolutions team?
Our people are important to us and we are devoted in ensuring that lives outside of work are supported and a successful work-life balance is achieved. We offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide discounted health cover and offer 24/7 support through our employee assistance program.
Our leaders support a creative thinking environment to do things better, simpler and more effective for our customers and our business. Our people are encouraged to challenge the status quo in a safe and inspiring environment where they can work autonomously, have full ownership, and feel empowered to express new ideas in helping people live their financial best.
What you’ll do:
Our Customer Resolutions team investigate and respond to correction requests received in relation to data held by Equifax. As a Corrections Specialist, you will be accountable for ensuring all correction requests and enquiries are dealt with in a quick and efficient manner. You will act fairly to both the customer, and the organisation against who the request is made and ensure each request is addressed in an equitable, objective and unbiased manger through the correct process.
What are we looking for?
- Minimum 1-year experience working in a high-volume call centre environment
- Experience working within banking/financial services
- Excellent verbal and written communication skills
- High attention to detail
- Strong multitasker who thrives in a fast-paced environment
Extra points for any of the following:
- Experience working within a collections/dispute resolution role
- Knowledge/background in credit reporting
- Understanding of the Privacy (Credit Reporting) Code 2014
Success attributes of an Equifax employee; does this describe you?
- Tech savvy
- Team orientated
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Please note that these positions are available in both Sydney/Brisbane.
If this sounds like somewhere you want to work, don’t delay, apply today – we’re looking for you!
Job Number: J00107135
Community / Marketing Title: Corrections Specialist
Location_formattedLocationLong: Sydney, New South Wales AU