Customer Success Manager
Location: Sydney, New South Wales AU
Job Number: 373
Who is Equifax?
Equifax is a leading global data, analytics, and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Sales team?
There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.
In Sales, Product & Marketing, we work together with our leaders who encourage a culture of ownership, mentoring and comradery. We are provided the opportunity to work on interesting and challenging projects every day. Our teams are encouraged to vocalise ideas and make our work our own to create a real impact. This keeps us energized and ensures we feel supported in our work.
We live up to our standard as market leaders. We are bold enough to continuously challenge the status quo because we want to be better every day. We are devoted to our customers and hold their best interests at heart. Our team enjoys creating and adapting to keep driving our company and our team forward.
What you will do:
Our Customer Success Manager will proactively help develop and nurture Equifax’s key customer relationships by providing onsite support where necessary. You will ensure smooth service delivery for the customer, acting as first point of contact for any service-related matters, and effectively managing relationships with the customer’s key stakeholders onsite or remotely.
You will effectively communicate client objectives across the business, as well as resolving any escalated issues and maintaining service delivery. The role will be expected to contribute to strong relationship management, service delivery and customer retention.
As you are the first point of contact for one of our key clients you will be based on site for the first 6 months in the CBD, enabling you to be hands on, and the face of Equifax.
Previous experience in an account management / customer facing role and understanding/previous exposure to candidate on-boarding / pre employment check process would be advantageous.
What are we looking for?
- Minimum 3 years’ experience in a B2B customer-facing professional role
- Exceptional organisation and time-management skills
- Excellent written and verbal communication skills
- Fast learner with a self-starter attitude and the ability to work independently in a dynamic environment
- Focused attention to detail allowing for delivery of high-quality end user experiences. Proven team player and ability to orchestrate value in coordination with multiple stakeholders
Extra points for any of the following:
- Bachelor’s degree
- An effective and influential communicator who can facilitate challenging discussions and are adept at handling objections
- Mature, well balanced, and emotionally resilient
Success attributes of an Equifax employee; does this describe you?
At Equifax, there is no such thing as the 'perfect candidate'
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Job Number: J00100072
Community / Marketing Title: Customer Success Manager
Location_formattedLocationLong: Sydney, New South Wales AU