Business Contact Centre Representative

Location: Sydney, New South Wales AU

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Job Number: 443

External Description:

Who is Equifax?

Equifax is a leading global data, analytics, and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Customer Service team?

Our people are important to us and we are devoted in ensuring that lives outside of work are supported and a successful work-life balance is achieved. We offer additional leave days as we recognise the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.

What you will do:

As our Business Contact Centre Representative, you will be part of a team managing calls and emails to support and assist our subscribers enquiries in regards to their use of our systems, products and services and the appropriate use and maintenance of our database. During these interactions you will be responsible for identifying and meeting the needs of the subscriber to ensure a positive experience which helps drive Equifax’s vision.

What are we looking for?

  • Minimum 6 months experience working in a call centre
  • Proven experience meeting call centre targets/KPIs
  • Amazing communication skills
  • Strong willingness to learn

Extra points for any of the following:

  • Knowledge of Equifax
  • Previous CRM and technology experience
  • G-suite experience

Success attributes of an Equifax employee; does this describe you?

  • Accountable
  • Brave
  • Curious
  • Collaborative
  • Individualist
  • Trustworthy
  • Dedicated

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Get on board and potentially make the best career decision ever. Send us your resume!

Job Number: J00108856

Community / Marketing Title: Business Contact Centre Representative

Location_formattedLocationLong: Sydney, New South Wales AU

© 2019 Equifax, Inc. All rights reserved.

Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.



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