Business Process Analyst
Location: Sydney, New South Wales AU
Job Number: 485
Who is Equifax?
Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Business Process Services team, Operational Excellence.
There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.
What you’ll do:
Documenting current processes across the business, helping identify improvement opportunities with process owners. Documenting improved processes considering transformation interim or target state for use by trainers, staff and customers and stored in a central knowledge repository.
Running/facilitating lean six sigma initiatives to help the business improve processes with target state in mind.
Process mapping for self-service and robotics opportunities.
This role will be pivotal in ensuring the standards for business process mapping are shared and used, using IBM Blue Works Live and governance across the business.
This role will help the Business process leader or Product Manager deliver on the process improvement program for EFX ANZ or product target state strategy and benefit realisation.
Process Analysts will need to work across the business to support their needs for process documentation, working knowledge of 6S/LSS process improvement tools/techniques and coaching/upskilling of staff.
What are we looking for?
- 3-5 years performing the duties outlined above
- Excellent stakeholder management skills, ability to work with (& present) to senior managers
- Analytical mind, ability to interpret large sets of information and communicate it in an easy to understand style
- Attention to detail
- Obtained a degree
- Intermediate Excel skills
- PowerPoint skills
- Lean Six Sigma/Six Sigma experience
Extra points for any of the following:
- IBM Blueworks Live knowledge/experience/skills
- Understanding of credit risk management, Credit Reporting Code and Privacy Act
Success attributes of an Equifax employee; does this describe you?
At Equifax, there is no such thing as the 'perfect candidate'
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Job Number: J00113023
Community / Marketing Title: Business Process Analyst
Location_formattedLocationLong: Sydney, New South Wales AU