Client Services Lead - fixed term
Location: Sydney, New South Wales AU
Job Number: 513
Who is Equifax?
Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Client Services team?
There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.
Our leaders are devoted to fostering a culture of ownership, they lead, coach, mentor, listen, empower and support us to find solutions and make important decisions. We are encouraged and challenged to think of new ideas to help do things better, simpler and more effective for our customers and our business.
We actively support, respect and trust in everything that we do together as a one team. We believe that having fun promotes a culture of creativity, collaboration and transparent communication. Working within our team will allow you to see firsthand the positive impact you can make for our customers.
What you’ll do:
The Client Services Lead is accountable for the operational direction of Client Service and responsible for the management of all Equifax A/NZ Client Service functions. The functions support over 150 products and services across multiple channels and are supported by global data sources and partners.
In this role, you will be responsible for the design, development and execution of the service strategy and service engagement model. You will also maintain strong relationships with key contacts at Equifax A/NZ’s top tier customers as well as internal business unit leaders to ensure a collaborative approach to client service and effective delivery on commitments.
Please note that this is a fixed term contract ending 17th March 2022 with a possibility of an extension or conversion to a permanent position upon completion of the contract.
What are we looking for?
- ITIL Management Certified – Foundation level
- 5+ years’ experience in Client/Customer Service Management
- Excellent client and stakeholder management skills with a proven ability to influence pivotal discussions
- Demonstrated experience in bringing teams together to articulate and remedy service level issues
- Proven ability to stay calm in stressful situations
- Confident, articulate and professional communication style
Success attributes of an Equifax employee; does this describe you?
At Equifax, there is no such thing as the 'perfect candidate'
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Job Number: J00115144
Community / Marketing Title: Client Services Lead - fixed term
Location_formattedLocationLong: Sydney, New South Wales AU