Client Engagement Manager
Location: Sydney, New South Wales AU
Job Number: 526
Who is Equifax?
Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Sales team?
There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.
In Sales, Product & Marketing, we work together with our leaders who encourage a culture of ownership, mentoring and comradery. We are provided the opportunity to work on interesting and challenging projects every day. Our teams are encouraged to vocalise ideas and make our work our own to create a real impact. This keeps us energized and ensures we feel supported in our work.
We live up to our standard as market leaders. We are bold enough to continuously challenge the status quo because we want to be better every day. We are devoted to our customers and hold their best interests at heart. Our team enjoys creating and adapting to keep driving our company and our team forward.
This role can be based in Sydney or Brisbane.
What you will do:
Our Client Engagement Manager will be passionate about operations and go to sleep dreaming about process improvement, such as reducing time in getting back to customers about queries.
Our Banking and Finance sales team is looking for an operations excellence guru to join the team. We are looking for someone to aid the support and service of our face to face customers while standing beside the sales team. We are seeking someone who has experience in business operations and who has a drive for excellence.
You will establish sustainable relationships with multiple users and influencers within the client organizations with the primary goal of ensuring all operational aspects of the engagement are handled to a high level. The indirect impact of you building a strong operational engagement will be increased customer spend with Equifax across multiple products and services.
Our Client Engagement Manager will implement and lead ongoing monthly governance meetings with customers to ensure issue resolution and operational excellence.
You will develop knowledge of the ‘roadmap’ of relationships between Equifax and the client and define where we can add customer value.
What are we looking for?
- Exceptional customer relationship management skills as well as being emotionally resilient
- Outstanding interpersonal and liaison skills with all levels of partners
- Strong PowerPoint, Excel, and Salesforce CRM skills
- A deep understanding of financial services, credit, and associated sectors
- Personal presence and strong influencing skills
- A problem solver with excellent analytical abilities
Extra points for any of the following:
- Knowledge and/or experience of Equifax Products
- Knowledge of Microsoft Project
- Strong analytical capabilities
Success attributes of an Equifax employee; does this describe you?
At Equifax, there is no such thing as the 'perfect candidate'
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
This is a phenomenal chance to join a business with big growth dreams. We are a fun, ambitious, adaptable, and professional team who love what we do.
However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Job Number: J00113833
Community / Marketing Title: Client Engagement Manager
Location_formattedLocationLong: Sydney, New South Wales AU