Help Desk - Application support

Location: Auckland, Auckland NZ

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Job Number: 539

External Description:

Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the New Zealand team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

Our team, undefined by a department, is undoubtedly a #OneEquifax team in every sense. We assume the best in each other and support one another as we work together towards our shared purpose. Our leaders care about providing us with interesting and thought-provoking work that provides us with an opportunity to truly make an impact.

Our unique culture is what sets us apart. It is built on transparency, ownership, and willingness to take on challenges to create better outcomes for our customers. We take pride in working together in giving back to our community and we take the time to celebrate and share in each other’s success.

What you’ll do:

Our Help Desk - Application support person will be on the front line of operational support and customer service, responding to system incidents in a timely manner and continuously reducing their number and impact. The role provides immediate operational support for technology assets and collaborates with the squads to diagnose, troubleshoot, and resolve any issues.

What are we looking for?

  • 2-5 years’ experience in a support role
  • Graduate in IT/computer science or equivalent relevant experience  
  • Good communicator with a customer first focus
  • Good troubleshooting skills
  • Confidence in writing SQL scripts
  • Exposure to JIRA, ServiceNow, Confluence and Agile methodologies
  • Willing to help and contribute to the success of a small team within a large multinational company

Extra points for any of the following:

  • Process orientated
  • Self-starter and ability to learn / absorb information.

Success attributes of an Equifax employee; does this describe you?

  • Accountable
  • Brave
  • Curious
  • Collaborative
  • Individualist
  • Trustworthy
  • Dedicated

At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 

Job Number: J0000113726

Community / Marketing Title: Help Desk - Application support

Location_formattedLocationLong: Auckland, Auckland NZ

© 2019 Equifax, Inc. All rights reserved.

Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.



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