Customer Relationship Representative (Processing/Fulfillment)
Location: Brisbane, Queensland AU
Job Number: 613
Who is Equifax?
Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Customer Service team?
There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.
Our success is our people, for we are truly united by our purpose and are encouraged and challenged every day to bring new ideas to help our customers make more informed decisions. Our outcomes focussed culture encourages thought leadership and innovation to ensure our ongoing success.
We are supportive and revel in working together on exciting projects. We see ourselves making an impact by utilising cutting edge/statistical modelling tools across hundreds of rich data assets and collaborating with some of the best data minds in Australia. Working within our diverse D&A team will provide you opportunities to gain exposure across all phases of the D&A lifecycle and work with some of our largest blue-chip customers.
What you’ll do:
The Customer Relationship Representative will sit in the Processing/Fulfillment team and see you work on the following as your day to day duties:
- Managing a high volume of emails, chatbox, and portals to support and assist customer queries within a timely manner
- Handling complaints in a highly professional manner (mainly written correspondence).
- Ensuring quality of products and services are delivered to customers by following processes and procedures
- Proactively liaising with management and stakeholders to ensure customer expectations are met
- Supporting internal teams with customer issues and escalations as and when needed
What are we looking for?
- Minimum of 6 months experience working in a high volume processing environment
- Strong attention to detail
- Proven experience meeting targets/KPIs
- Strong communication skills (both written and verbal)
- Willingness to learn
Extra points for any of the following:
Success attributes of an Equifax employee; does this describe you?
At Equifax, there is no such thing as the 'perfect candidate'
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Job Number: J00118748
Community / Marketing Title: Customer Relationship Representative (Processing/Fulfillment)
Location_formattedLocationLong: Brisbane, Queensland AU