Business Contact Centre Representative
Location: Sydney, New South Wales AU
Job Number: 652
Who is Equifax?
Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognize that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Customer Service team?
Our people are important to us and we are devoted to ensuring that lives outside of work are supported and a successful work-life balance is achieved. We offer additional leave days as we recognize the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.
KEY DELIVERABLES AND RESPONSIBILITIES
- Answer enquiries from callers in the following areas:
- General enquiries from subscribers regarding use of systems, products and services
- Use and maintenance of the database
- Billing enquiries
- Technical assistance
- Creation and modification of operator ids
- Provide a high level of customer service when dealing with internal and external parties.
- Complete follow up calls as necessary, including logging the outcome of customer interactions
- Liaise and escalate within the company as appropriate.
- Ability to work under pressure
- Able to work as a team player
- Be task and goal orientated
You will be required to gain a detailed understanding of the products available to subscribers in order to explain the options to callers
Gain knowledge of and remain up to date on legislation relevant to the role (trade access, privacy act etc.)
HSC or Year 10 with further education/relevant customer service experience.
Knowledge, Skills, Experience
- Minimum 12 months experience in a customer service role in an office environment
- Computer skills, including using email
- Keyboard / typing skills.
Success attributes of an Equifax employee; does this describe you?
At Equifax, there is no such thing as the 'perfect candidate'
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Job Number: J00120234
Community / Marketing Title: Business Contact Centre Representative
Location_formattedLocationLong: Sydney, New South Wales AU