Customer Service Representative

Location: Brisbane, Queensland AU

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Job Number: 660

External Description:

 Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognize that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Customer Service team?

Our people are important to us and we are devoted to ensuring that lives outside of work are supported and a successful work-life balance is achieved. We offer additional leave days as we recognise the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.

Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

What you will do:

 The Customer Service Representative will act in a capacity to assist Equifax customers in processing and receiving their offline Land Title, Motor Vehicle, and other search results within agreed service levels. You will need to possess the ability to priorities tasks, operate effectively and efficiently in a fast-paced environment whilst working autonomously and as part of a team.

What are we looking for?

  • Basic computer skills
  • Strong customer service skills
  • Teamwork
  • Great communication

Extra points for any of the following:

  • Being adaptable
  • Experience working within SLAs/KPIs 

Success attributes of an Equifax employee; does this describe you?

  • Accountable
  • Brave
  • Curious
  • Collaborative
  • Individualist
  • Trustworthy
  • Dedicated

 

Job Number: J00120672

Community / Marketing Title: Customer Service Representative

Location_formattedLocationLong: Brisbane, Queensland AU

© 2019 Equifax, Inc. All rights reserved.

Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.



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