Operations / Contact Centre Manager

Location: Brisbane, Queensland AU

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Job Number: 666

External Description:

Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Operations team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.

Our leaders are devoted to fostering a culture of ownership, they lead, coach, mentor, listen, empower and support us to find solutions and make important decisions. We are encouraged and challenged to think of new ideas to help do things better, simpler and more effective for our customers and our business.

We actively support, respect and trust in everything that we do together as a one team. We believe that having fun promotes a culture of creativity, collaboration and transparent communication. Working within our team will allow you to see firsthand the positive impact you can make for our customers.

What you’ll do:

The HR Operations Manager is responsible for overseeing the fulfillment and servicing of background screening services as part of Fit2Work and for the servicing support for E-Credential. The Operations manager is a key member of the HR Solutions management team and is a key contributor to the strategic direction of the HR Solutions business.

What are we looking for?

  • Minimum of 10 years’ experience in leading medium sized/complex operational teams.
  • Strong leadership and coaching skills
  • Commercially astute with a proven track record of supporting B2B customers
  • Strong interpersonal skills, personal presence and influencing skills
  • Exceptional personal customer relationship management skills and outstanding interpersonal and liaison skills with all levels of stakeholder
  • Ability to lead, motivate and energise people to cooperate and to perform well.
  • Demonstrated experience in a busy operational environment
  • Strong organisational, planning and time management skills
  • Ability to prioritise work and remain calm under pressure

Extra points for any of the following:

  • Relevant tertiary qualification
  • Background in financial services

Success attributes of an Equifax employee; does this describe you?

  • Accountable
  • Brave
  • Curious
  • Collaborative
  • Individualist
  • Trustworthy
  • Dedicated

At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 

Job Number: J00121521

Community / Marketing Title: Operations / Contact Centre Manager

Location_formattedLocationLong: Brisbane, Queensland AU

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Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.



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