Operations Support Analyst - fixed term contract
Location: Sydney, New South Wales AU
Job Number: 696
Who is Equifax?
Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Operations Support team?
There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.
Our leaders are devoted to fostering a culture of ownership, they lead, coach, mentor, listen, empower and support us to find solutions and make important decisions. We are encouraged and challenged to think of new ideas to help do things better, simpler and more effective for our customers and our business.
We actively support, respect and trust in everything that we do together as a one team. We believe that having fun promotes a culture of creativity, collaboration, and transparent communication. Working within our team will allow you to see firsthand the positive impact you can make for our customers.
What you’ll do:
The Operations Support Analyst (OSA) is responsible s responsible for driving operational efficiency through ongoing review and analysis of business process and results. The OSA will drive innovation and champion change, including BAU initiatives and management of ad hoc business projects. The OSA will provide support to management of BPO vendor relationships, including training, performance and process improvement, drive results and campaign design
This is a six-month fixed term contract
What are we looking for?
- Minimum of three years' experience in contact centre environment
- Analytical ability in business advisory capacity in a customer focused environment
- Strong communication and presentation skills
- Confidence in liaising at all levels of customers and management
- Strong understanding of business systems
- Ability to identify and solve problems through analysis and planning
- Excellent written and verbal communication
- Excellent judgement and decision-making capabilities
- Effective problem-solving skills
- Ability to build and maintain good working relationships
- Strong attention to detail
- Proficiency in Microsoft Office suite (Excel, Vision, Access) • SQL and VBA desirable
Extra points for any of the following:
- Training in process improvement methodology or a combination of risk management and project management
- Experience in credit reporting desirable
- Process improvement experience preferred
Success attributes of an Equifax employee; does this describe you?
At Equifax, there is no such thing as the 'perfect candidate'
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Job Number: J00123008
Community / Marketing Title: Operations Support Analyst - fixed term contract
Location_formattedLocationLong: Sydney, New South Wales AU