Client On-Boarding Specialist

Location: Sydney, New South Wales AU


Job Number: 713

External Description:

Who is Equifax?

Equifax is a leading global data, analytics, and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best. 

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax. 

The perks of being an Equifax employee within the Operations team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity. 

In Customer Service, we work together with our leaders who encourage a culture of ownership, mentoring and comradery. We are provided the opportunity to work on interesting and challenging projects every day. Our teams are encouraged to vocalise ideas and make our work our own to create a real impact. This keeps us energized and ensures we feel supported in our work.

We live up to our standard as market leaders. We are bold enough to continuously challenge the status quo because we want to be better every day. We are devoted to our customers and hold their best interests at heart. Our team enjoys creating and adapting to keep driving our company and our team forward.

What you will do:

The Client Onboarding Specialist will provide end to end support and guidance for on boarding of small to medium clients to specialist products and services offered by Equifax. 

Some of your responsibilities are as follows: 

  • Customer Engagement, i.e., responsible for management of customer expectations, scope change, etc in relation to requirements
  • Work with customers to implement and test Equifax solutions.
  • Leverage Equifax product knowledge and resources to assist in the delivery of solutions.
  • Ensure requirements are properly understood by both the customer and Equifax and any issues are addressed with the customer in a timely fashion. 

What are we looking for?

  • 1+ years of experience as a business focused business analyst, in a role that involved interacting with external customers.
  • Proven business analysis skills, excellent workflow, documentation, and process mapping skills
  • Excellent written and verbal communication in clarity and articulation
  • Ability to work with all levels and manner of people.
  • Proven ability to understand the relationship between systems applications and business processes in an analytical marketing environment.
  • High skills competence in Word, Excel, and Visio
  • Ability to multitask and prioritise responsibilities.
  • Operates with moderate supervision.
  • Understands customer needs.
  • Consistently meets customer and stakeholder expectations.


Minimum 3 years degree in a business or IT systems discipline 

Extra points for any of the following: 

  • An understanding of the credit origination/lending process.
  • A working knowledge of Equifax products would be a great advantage.
  • Ability to apply business and commercial experience in a data and knowledge driven environment 
  • WSDL services, XML & system integration 

Success attributes of an Equifax employee; does this describe you? 

  • Accountable
  • Brave
  • Curious
  • Collaborative
  • Individualist
  • Trustworthy
  • Dedicated

At Equifax, there is no such thing as the 'perfect candidate’.

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 

Job Number: J00124695

Community / Marketing Title: Client On-Boarding Specialist

Location_formattedLocationLong: Sydney, New South Wales AU

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