Business Performance & Quality Analyst (Open)

Location: Brisbane, Queensland AU


Job Number: 767

External Description:

Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognize that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognize the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.

Our leaders are devoted to fostering a culture of ownership, they lead, coach, mentor, listen, empower, and support us to find solutions and make important decisions. We are encouraged and challenged to think of new ideas to help do things better, simpler and more effective for our customers and our business.

We actively support, respect and trust in everything that we do together as a one team. We believe that having fun promotes a culture of creativity, collaboration and transparent communication. Working within our team will allow you to see firsthand the positive impact you can make for our customers.

What you’ll do:

The HR Solutions business is growing and is a strategic growth vector within Equifax. The Fit2Work Operations team is integral to the success of the business.

The Performance & Quality Analyst’s purpose is to assist the Performance & Quality Leader with the performance of the Complaints, Quality and Client On-boarding functions.

Key responsibilities include: 

  • Assist Business Performance and Quality Leader, and Operations Manager to achieve quality, SLA and other key objectives and provide operational support as directed 

  • Support and enhance Fit2Work Operations and clients experience by analyzing reporting to achieve KPI’s.  

  • Analyze quality programs / outcomes in conjunction with Leadership Group with the aim of developing the front-line team and improving operational efficiencies. 

  • Optimize outputs of Fit2Work Operations through identification and implementation of on-going process improvement and documentation, working in collaboration with Product and Development teams. 

  • Contribute towards the identification and/or implementation of strategic projects to ensure results are delivered.

What are we looking for?

  • Relevant tertiary qualification (e.g., business, finance) 

  • 3+ years working in a fast-paced environment and/or similar role 

  • Background within financial services, compliance, or risk sector (not essential) 

  • Process improvement experience (valued)

  • Strong communication skills and stakeholder management

Extra points for any of the following:

  • Background within financial services, compliance, or risk sector

  • Process improvement experience

Success attributes of an Equifax employee; does this describe you?

  • Accountable

  • Brave

  • Curious

  • Collaborative

  • Individualist

  • Trustworthy

  • Dedicated 

At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.  

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.  

However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 


Job Number: J00126723

Community / Marketing Title: Business Performance & Quality Analyst (Open)

Location_formattedLocationLong: Brisbane, Queensland AU

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