Product Manager (Portfolio Management & Collections)


Job Number: 785

External Description: Who is Equifax?

Equifax is a leading global data, analytics, and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Product team?

There are lots of perks of being an Equifax employee - we offer additional leave days as we recognise the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

In Sales, Product & Marketing, we work together with our leaders who encourage a culture of ownership, mentoring and comradery. We are provided the opportunity to work on interesting and challenging projects every day. Our teams are encouraged to vocalise ideas and make our work our own to create a real impact. This keeps us energized and ensures we feel supported in our work.

We live up to our standard as market leaders. We are bold enough to continuously challenge the status quo because we want to be better every day. We are devoted to our customers and hold their best interests at heart. Our team enjoys creating and adapting to keep driving our company and our team forward.

What you will do:

As the Product Manager (portfolio management & collections) you will be part of the Equifax transformation journey and product roadmap to deliver innovative solutions which satisfy customer needs. Your core responsibilities will be to drive overall market understanding and identify customer needs by analyzing market and industry research. You will then evaluate the competitive landscape and utilize understanding of competitors to identify and articulate high-potential opportunities.

  • Develop the customer value proposition for new product solutions and features and launch to market
  • Collaborate across functions (Sales, Marketing, Design) to develop standout collateral for effective customer communication
  • Take ownership of product collateral, specifications and other key documentation and ensure it is current, relevant, and compliant with legislation.
  • Contribute to key commercial metrics (revenue) and customer metrics (product usage)
  • Perform product demos to customers and develop relationships with key clients
  • Embed Agile methodologies and work effectively with technology teams in issue resolution and new feature delivery
  • Conduct market validation through review and testing of concepts with existing and prospective customers (voice of customer, customer advisory)
  • Lead prioritization of opportunities and assess opportunities for, and own development of, strategic partnerships
  • Understand and communicate the product vision
  • Contribute to conversations to encourage innovation

What are we looking for?

  • Ability to transform ideas, business opportunities, partner feedback, and research into a vision that provides a clear, useful, and desirable outcome
  • Experience in establishing partnership governance structure to ensure compliance with contractual requirements
  • Methodology to onboard new partners, vendors including setting up and contract sign off
  • Ability to build modeling to demonstrate strategic opportunity, including investment and revenue
  • Work history in utilizing data analytics, research, product reviews, user feedback and product testing to ensure consistency and quality across all end user features
  • Ability to executes on product plans that grow customer engagement, improve customer experience and drive relevance
  • Skills in monitoring product for defined KPIs to ensure best-in-class customer experience
  • Work history in an agile environment

Extra points for any of the following:
  • 3-5 years relevant work experience ideally in product management
  • Territory or vocational qualifications

Success attributes of an Equifax employee; does this describe you?
  • Accountable
  • Brave
  • Curious
  • Collaborative
  • Individualist
  • Trustworthy
  • Dedicated

At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!

Job Number: J00126009

Community / Marketing Title: Product Manager (Portfolio Management & Collections)


Join our talent communities in Australia

Click here to change the region to New Zealand.

© 2019 Equifax, Inc. All rights reserved.

Equifax and the Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are the property of their respective owners.