Head of Customer Centered Design

Location: Sydney, New South Wales AU


Job Number: 795

External Description:

Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Product team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through Southern Cross, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

Our team, undefined by a department, is undoubtedly a #OneEquifax team in every sense. We assume the best in each other and support one another as we work together towards our shared purpose. Our leaders care about providing us with interesting and thought-provoking work that provides us with an opportunity to truly make an impact. 

Our unique culture is what sets us apart. It is built on transparency, ownership and willingness to take on challenges to create better outcomes for our customers. We take pride in working together in giving back to our community and we take the time to celebrate and share in each other’s success.

What you’ll do:

The role of Head of Customer Centred Design (CCD) will lead an expanding team of CCD practitioners in our pursuit to keep the customer at the centre of our Product Innovation and Transformation efforts. This is an important leadership role within the Product organisation at Equifax. This role will work alongside our Product Management and Product Development teams, across the breadth of our A/NZ Product Portfolio. Close collaboration, leadership and CCD domain expertise will be required to support the creation of new, world leading solutions across our portfolio. The Head of CCD will be tasked with the review and ongoing optimisation of our CCD Program across the business. As we lead through a company wide Digital Transformation, we anticipate that this function will continue to develop and evolve alongside the business. As such, we are looking for an experienced People and Program leader to join the business during this exciting transformational period.

What are we looking for?

  • 5+ years management experience
  • 10+ years in CCD/UX role
  • Demonstrated leadership in CCD & UX role
  • Understanding of CX design best practice, trends, and innovation
  • Proven ability to collaborate and influence internal & external stakeholders
  • A passion for solving complex interaction problems with real-world constraints with simplicity
  • Proficient in Axure, Adobe Creative Suite, InVision and other similar design tools
  • Experience working in an Agile environment

Extra points for any of the following:

  • Experience working in Financial services, FinTech, Banking or Telco
  • Bachelor's degree

Success attributes of an Equifax employee; does this describe you?

  • Accountable
  • Brave
  • Curious
  • Collaborative
  • Individualist
  • Trustworthy
  • Dedicated

At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 

Job Number: J00111903-1

Community / Marketing Title: Head of Customer Centered Design

Location_formattedLocationLong: Sydney, New South Wales AU

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